Keynote Speakers

The BCMA is excited to welcome Dr. Yosef Wosk, OBC and Megan Richardson, Director of the Virtual Museum of Canada as our 2018 Keynote Speakers!

Read their full bios here.


Paula Amos, Director of Partnerships, Indigenous Tourism BC

Paula Amos is of Hesquiaht and Squamish Nation descent, born and raised in the Nuu-chah-nulth territory on Vancouver Island. She has worked for ITBC for the past 16 years and is currently the Director of Strategic Partnerships.

The Indigenous Tourism industry is a very rewarding avenue for sharing stories and educating the world about the rich and diverse Indigenous people in BC.  Arts, music and culture are a universal language that can be appreciated globally.

With ITBC, she works at connecting the opportunities between the Indigenous tourism industry and mainstream tourism. Paula works in partnership in all sectors of the tourism industry and believes that success comes through capacity building, teamwork, and building strong relationships with key industry players, Indigenous communities and government.

Paula sat on the steering committee for the groundbreaking Blueprint Strategy for Aboriginal tourism in British Columbia. The Blueprint was the catalyst for developing Indigenous tourism in BC in 2006. She was also involved with the 2010 Aboriginal Tourism Working Group, in partnership with the 2010 Bid Corporation.

Cultural Tourism Workshop – Working Together: Accelerating the impacts of cultural tourism

Drew Atkins, Project Manager, Kwantlen First Nation

Drew Atkins (Nəq̓ɑ㶶c̓i) is a member of the Kwantlen First Nation community by marriage to his wife Phyllis Atkins (q̓wɑt̓icɑ̓ ). Although the majority of his training is in Coast Salish carving traditions, Drew has always been compelled to explore other mediums. Drew continues to work as an artist while working in his current position as a Lands Manager for Seyem Qwantlen, the Economic Development Lands and Resource arm of Kwantlen First Nation. In Drew’s role as a Project Manager, he has been instrumental in the successful completion of many projects on behalf of Kwantlen First Nation, including the design and construction of Lelem’ Arts and Cultural Cafe.

Innovative Curatorship and Indigenous Collaboration: A best practice Case study

Nicole Balsdon, Education & Outreach Coordinator, Beaty Biodiversity Museum

Nicole Balsdon is the Education & Outreach Coordinator at the Beaty Biodiversity Museum at UBC. Her passion is creating opportunities for science education and fostering connections between scientists, research, students, and the general public. Driven by a love of science, she strives to understand museum visitor opinions and trends through visitor studies projects. Nicole holds a B.Sc. in Environmental Biology from the University of Alberta.

Educators’ Symposium – Learning about Learning: Evaluation tools for educators


Lucy Bell, Head of the First Nations Department and Repatriation Program, Royal BC Museum and BC Archives

Lucy Bell joined the Royal BC Museum in January 2017 as the Head of the First Nations Department and Repatriation Program. A member of the Haida Nation, Lucy is a founding member of the Haida Heritage and Repatriation Society, where she has been at the forefront of the Nation’s repatriation program. Since 2005, Lucy has coordinated the return of more than five hundred Haida ancestors from museums throughout North America and the United Kingdom. The documentary Stolen Spirits of Haida Gwaii charts the success of just one strand of this remarkable program. Lucy also has a passion for language revitalization. Prior to joining the Royal BC Museum, Lucy worked for the Xaad Kihlgaa Hl Suu.u (Speak Haida Society) and has a Master’s degree in language revitalization from UVIC. Lucy also has a B.A. from UBC and a Cultural Resource Management Diploma. Lucy became a UVIC distinguished Alumni in 2018 and also received the BC Community Achievement Award for her work in repatriation.

Innovation in the Repatriation of Ancestral Remains

ReconciliACTION in Museums

Joe Borsato, Museum Coordinator, Museum of the Cariboo Chilcotin

Joe Borsato is a historian and the Museum Coordinator for the Museum of the Cariboo Chilcotin in Williams Lake, BC. Originally from Soda Creek, BC, he holds a Masters in History from the University of Alberta and an Honours degree in History from the University of Calgary. He is also a member of the Hakluyt Society and co-editor of H-Early-America, a division of H-Net for the study of the early modern Americas.

Small Museums for the 21st Century – Accelerating Together: Strategies for promoting heritage and historical consciousness 


Nikki Bose, Curator of Collections, Kelowna Museums

Nikki Bose is the Curator of Collections at the Kelowna Museums. In 2014 Nikki started as a volunteer where she was soon hired on a 1 year grant as a Conservation Intern. In 2017 she returned to a permanent position looking after all aspects of the collection at all three Kelowna museum sites. Nikki has a degree in Archaeology from SFU (2008) and a Diploma in Collections Conservation and Management from Fleming College in Ontario (2012).

Ask the Experts – Care and Handling: Cleaning, storing, and safeguarding your collection


Lee Boyko, Executive Director, Sooke Region Museum

As a 14 year old, Lee Boyko was a founding board member of the Steveston Historical Society. Over the years he worked in a variety of positons including as a student for Steveston, Delta, SFU and Wells museums; Asst Director with the Museum of Northern BC in; A first stint as Executive Director at Sooke; As Professional Development Coordinator with the BCMA; and then the Executive Director of the Museums Association of Saskatchewan. For a number of years he did consulting with the heritage community across western Canada. Eventually he was asked by Sooke to come back and run the museum again. Over his career, he has also been heavily involved in promoting the museum sector and had a misspent youth active in the political process. He sat on the Ministers Advisory Committee in the 1990’s and was active in Culture Acts Now. To this day, he continues to be an active advocate for the museum community.

2, 4, 6, 8, What are we Asking For? An attempt at advocacy

Tammy Bradford, Manager, Creston Museum

Tammy Bradford has been the manager of the Creston Museum for twenty years. For many of those years, she was a staff-of-one, and even now is part of a staff of only two and a bit. Consequently, she gets to do everything that can possibly need to be done in a museum – she is, quite literally, everything from CEO to janitor.

Ask the Experts – Writing Winning YCW Proposals




Frank Brown, Proprietor, SeeQuest Development

Brown is a Heiltsuk hereditary chief, social innovator, proprietor of SeeQuest Development, and catalyst of Tribal Canoe Journeys. He has coordinated multiple journeys and gatherings, including the Qatuwas gatherings in Bella Bella in 1993 and 2014. He produced the award-winning films “Voyage of Rediscovery” (1990) and “Qatuwas: People Gathering Together” (1997), co-produced “Glwa – Resurgence of the Ocean-Going Canoe” (2017), and is project leader of the travelling exhibit “Sacred Journeys” on this topic. He works in the Aboriginal forestry, fishing, and ecotourism industry, and is an adjunct professor at Simon Fraser University.

Sacred Journeys: The resurgence of Indigenous ocean-going canoes

Kelly E. Brown, Museum Coordinator, PoCo Heritage Museum and Archives

Kelly comes to the museum world from an archaeology background, and is passionate about creating meaningful connections and building healthy communities through the use and exploration of material culture. At the PoCo Heritage Museum and Archives Kelly oversees the daily operations of the museum, manages the collections, and is involved in the creation of exhibits, and museum events and programming.

The Good, the Bad, and the Ugly: A case study in community collaboration


Y. Kathy Brown, Co-owner, SeeQuest Development

Kathy is an accomplished educator, coach, certified life skill instructor, mentor, and administrative professional and trainer with multiple university degrees. She co-owns SeeQuest Development and was a key coordinator in hosting the 2014 Tribal Journeys to Bella Bella. Kathy is administrating the Sacred Journeys initiative for the Heiltsuk Tribal Council. As Nuu-chah-nulth First Nation from the west coast of Vancouver Island Kathy is naturally connected to the theme of the ocean-going canoe and has been involved in its revival with Frank over the last 30 years.

Sacred Journeys: The resurgence of Indigenous ocean-going canoes

Tracy Calogheros, CEO, The Exploration Place Museum + Science Centre

With over two decades involvement in the museum industry in northern BC, Tracy is the CEO for the Exploration Place, Museum + Science Centre in Prince George. Presently serving as the President of the Canadian Association of Science Centres her past roles have included work as the Vice Chair of the Emily Carr University of Art + Design’s Board of Governors as well as President for both the British Columbia Museums Association and Northern British Columbia Tourism Association.

Ms. Calogheros’ work with the Lheidli T’enneh Nation has resulted in an expanded collection, an MOU to act as their repository while working together towards program development and repatriation of artifacts from around the globe. The trust and the friendship represented by this partnership forms the foundation for collaborative future work.

Building Common Ground

Lorenda Calvert, Education & Public Program Coordinator, Burnaby Village Museum

Lorenda Calvert is the Education & Public Program Coordinator at the Burnaby Village Museum. Her diverse background includes managing volunteers, designing educational programs, running special events, and supporting the Lower Mainland Museum Educators. Lorenda’s passion is creating opportunities for engaging education and fostering connections between students, community groups, informal educators and the public. Lorenda holds a B.A and Masters of Museum Education from the University of British Columbia.

Educators’ Symposium – Navigating Sensitive Topics with Child Visitors

Jackie Chambers, Education & Outreach Manager, Beaty Biodiversity Museum

Jackie Chambers is the Education & Outreach Manager for the Beaty Biodiversity Museum at UBC. She has worked in informal science education in museums and botanical gardens around the world. This international experience has provided her with opportunities to learn about a range of habitats and ecosystems and the opportunity to work with diverse groups of people. She enjoys sharing her enthusiasm for biology, botany and the natural world. She holds Master’s degrees in both Science and Museum Education.

Educators’ Symposium – Is it real? Natural history specimens and family learning

Kirstin Clausen, Executive Director, Britannia Mine Museum

With over 35 years experience as a Museum curator, educator and administrator, Kirstin combines her love of history with the arts to promote the Museum as a vibrant and relevant landmark in the community. She provides operational oversight and is responsible for the implementation of long term strategic plans relating to the Museum programs and services.

Ask the Experts – Innovation: Who decides what it is?



Jordan Coble, Cultural and Operations Administrator, Sncəwips Heritage Museum

Jordan was born and raised in the heart of the Okanagan. He is dedicated to working for his community through the creation of awareness and appreciation through collaboration and authenticity. Jordan ensures the voice of the Okanagan/Syilx people is acknowledged and understood as valuable to all in relation to past, present and future generations.

Jordan has lead the Sncəwips Heritage Museum to numerous awards and successful projects. Jordan takes pride in ensuring the Museum’s foundation is based on the best interests of the community and its members by providing a safe and comfortable space for positive experiences.

Cultural Tourism Workshop – Working Together: Accelerating the impacts of cultural tourism

Liz Crocker, Learning Program Developer, Royal BC Museum and Archives

Liz manages Royal BC Museum’s Digital Field Trip program. She has worked in the education, environmental and heritage fields in BC for many years. Liz’s experience ranges from front-line interpretation, designing school and public programs and managing volunteers, to interpretive planning and interpretive writing for museums, parks and historic sites. Liz has developed content for digital learning projects such as Virtual Museums of Canada and Royal BC Museum’s Learning Portal.

Educators’ Symposium – Virtual Field Trips: Connecting with BC schools

Jim Cullen, Consultant, W. Jim Consulting Services

Jim Cullen has consulted in strategic and business planning since 2003. A member of the Empathetic Museums community since 2015, Jim is intrigued by the challenges of creating social value and institutional empathy in traditionally white male dominated transportation and technology museums. His career spans three decades in the corporate and non-profit sectors including consulting to many Canadian museums, historic sites and non-profit organizations. Jim holds an Honours Business degree with Distinction from Western University, a Master’s degree in Museum Studies with Distinction from the University of Leicester and he completed the Getty’s Museum Management Institute Program in 2002

Empathetic Museum 101 and Museum Affect: Models for advancing institutional inclusion

Elisabeth Czerwinski, Conservator, Burnaby Village Museum

As Conservator for the Burnaby Village Museum for the past 25 years, Elisabeth is responsible for diverse collections of historic and industrial artifacts, heritage buildings, vintage vehicles and an operating antique carousel. Pest management, environmental control and protecting the collections from emergencies are ongoing activities on the 10 acre living history museum site.

Ask the Experts – BC Heritage Emergency Response Network: Building a sustainable model



Luc Desmarais, Freelance Contractor

Luc Desmarais is a museum professional based in Vancouver. For more than ten years, he developed a varied career in exhibition development, collections management, and museum project management. As a collections specialist, Luc has an interest in deaccessioning and collection clean-ups for small museums, and brings an eye for visitor experience and project management techniques to all museum endeavours.

Ask the Experts – Refine Your Collection: How to Plan Deaccessioning and Collection Clean-Up Projects 


Sue Donaldson, Program Officer, Visual Arts, Literary Arts & Museums, BC Arts Council

Sue is the program officer responsible for grants to museums, indigenous cultural centres and visual arts organizations at the BC Arts Council where she has worked since 2004. Her background includes six years working at the BCMA, back in the day.

Ask the Experts – New Strategic Directions at the BC Arts Council Open Up Funding Access




Darran Edmundson, Director, EDM Studios

Darran is Director of EDM Studios, a museum technology company based in Vancouver, BC and oversees development of all-things-digital for museums, science centres and other culture spaces. Particular emphasis on large-scale museum software projects and mixed physical/digital interactives. EDM Studio’s recent work includes the renewal of the Canadian Museum of Science and Technology in Ottawa, for which EDM was responsible for the software infrastructure underpinning all visitor-facing exhibits along with a dozen digital interactives, and the delivery of a number of feature exhibits for the new Richmond Olympic Experience; this included the 8-screen multi-touch timeline, the “Be a Sports Reporter” video exhibit, an augmented-reality lookout, and a mixed physical-digital interactive of moveable country flags. His firm has extensive experience in the development and delivery of interactive technology internationally.

Exhibition Digital Experiences

Cathy English, Curator, Revelstoke Museum

Cathy English has been curator of Revelstoke Museum & Archives since 1983 and has overseen the growth of the museum from a visible storage collection to a vibrant story-based exhibition space. Cathy loves being engaged in the community, and has developed several programs, including the popular lecture program, Brown Bag History. Since 2003, Cathy has delivered or coordinated more than 250 Brown Bag History talks. A collection of the talks became the basis for Cathy’s first book, Brown Bag History – Revelstoke Origins, published in 2015, and a second volume, Revelstoke – Creating a Community in 2018.

Snapshot of History: An experiment with curating an exhibition on Facebook

Lesley-Anne Evans

Lesley-Anne Evans holds a degree in Landscape Architecture. She is a poet and leader in Kelowna art and culture. As Metro Community’s Creative Curator, Lesley-Anne birthed Red Couch, a micro gallery in which emerging artists are mentored and celebrated. Lesley-Anne co-led the creation of SEE:kelowna, a collaborative exhibit between Kelowna Museums Society and Metro, sharing stories of Kelowna’s citizens whose lives are affected by homelessness. Lesley-Anne is CanLit published, and has installed her Pop-Up Poetry worldwide. She was a 2016 finalist for an Okanagan Arts Award in Literature. Lesley-Anne is pursuing a new dream where landscape, art, and faith, converge in transformative ways.

SEE:kelowna: Sharing experiences of homelessness through exhibition


Mary Forbes, Executive Director, The Potato House Project

Mary Forbes is a retired oil patch archaeologist and former Lake Louise Parks Canada senior interpreter with a degree in archaeology from Simon Fraser University. In 2010 Mary won Gold for best interpretive program in Canada and now works in Williams Lake, BC, as the Executive Director of the Potato House Project, a local heritage attraction. The Potato House, a heritage site of local significance from the 1940s, was purchased in 2010 by the Potato House Sustainable Community Society. The Potato House has the twin mandates of heritage preservation and maintaining a gentle carbon footprint upon the land.

Small Museums for the 21st Century – 5 Strategies in 5 minutes for Youth Engagement


Carolyn Fung, Interactive Designer, NGX Interactive

Carolyn is a Producer with a M.A in Digital Media from Simon Fraser University and a BBA from Acadia University. For the past decade, she has worked closely with clients to make the shift from traditional mediums to the digital world. Carolyn was a young visitor (and proud member!) of museums and discovery centers wherever her family could find them. As an adult, Carolyn’s passion has been to bring history, science, art, and culture to life through the design of interactive experiences.

Visitor-focused experience design: User journey mapping workshop


Justin Gammon, Intern Architect, Christine Lintott Architect

Justin is a storyteller and a designer who has explored the idea of narrative as a communication tool through mediums as diverse as steel fabrication to photography and spoken word to architecture. He was previously the studio director at Aldrich Pears Associates where he directed the activities of a broadly skilled team of design professionals in the delivery of interpretive and exhibit design services to museums around the world. Justin recently completed his masters in Architecture with a thesis that focused on narrative in museum design.

If These Walls Could Talk: How museum architecture helps tell the story

Amy Gibson, Marketing, Communications & Events Coordinator, Beaty Biodiversity Museum

Amy Gibson is the Marketing, Communications & Events Coordinator with the Beaty Biodiversity Museum at UBC. Amy has a Bachelor’s Degree in Communications and ten years of marketing experience, with the past four at UBC. Amy is responsible for all of the museum’s social media, in addition to running the museum’s special events, website, blog, promotional activities, and more. Her role has focused on implementing an integrated communication strategy with the goal of increasing engagement rates across all social media channels.

Ask the Experts – Keeping Pace with Social Media (in just one hour a week!)

Melanie Greenaway, Founder, Double Dare Design

Melanie founded Double Dare Design to foster her passion for exhibit design. She has worked on collaborative, content-based exhibit projects under that banner for over a decade. Melanie specializes in the physical aspect of exhibition design, from the first exhibit sketches to the final detailed designs. A large part of her role is to establish the overall look and feel of an exhibition, pairing content with appropriate display techniques. She also coordinates physical details across disciplines, including architecture, multimedia, graphics, and other exhibition specialties. During implementation, she works in collaboration with fabricators to ensure that the intention of the exhibit design is fully realized on opening day. As an accomplished creative, Melanie has risen to the challenge on a range of demanding projects for civic museums, science centres, nature centres, historical attractions, interpretive centres, traveling exhibits and art galleries.

Exhibition Digital Experiences

Mark Hauk, Founder and Manager, Virtual Field Trip Program, Kelowna School District

Mark is the founder and manager of the School District 23 (Central Okanagan) Virtual Field Trip program. He enables teachers to connect their students to scientists, authors, adventurers, and other experts from around the world via live videoconference and/or virtual reality. His students have spoken to astronauts live on the International Space Station, taken part in forensic autopsies, swam with divers on Australia’s Great Barrier Reef, spoken to WWII Holocaust survivors, and participated in live dinosaur digs in Utah and New Mexico (just to name a few!).

Educators’ Symposium – Virtual Field Trips: Connecting with BC schools

Genevieve Hill, Archaeology Collections Manager, Royal BC Museum

Genevieve was raised in the beautiful Cowichan Valley and split her time between Girl Guides, 4-H, sports and choir. These activities gave her a deep appreciation for the community and the area she lived in. She earned her BA from the University of Victoria, in the departments of Greek and Roman Studies and Anthropology. Her first archaeological field school took her to Stymphalia, Greece. From then on she was hooked. She attended the University of Exeter, UK, where she earned an MA in wetland archaeology, and worked as a commercial archaeologist. For her PhD, her attention naturally turned homeward to the Cowichan Valley. Her research focused on the difference between outsider (archaeologists and ethnologists) and insider (Ancestral and modern Cowichan people) narratives of Cowichan culture history, with particular attention to the perception and use of wetlands. She made her way back in the Cowichan Valley where she worked as a commercial archaeologist for several years. That was followed by short stint as a project officer at the Archaeology Branch. There she gained tremendous insight into how the heritage management process works in BC. She joined the RBCM early in 2015, as Archaeology collection manager. From this position she has been able to start to bring the worlds of academic and consulting archaeology back together at the ground level, to improve the quality and consistency of material coming into provincial repositories, and to support research in all its forms. Genevieve cares for the ancestral remains in the RBCM collection and works closely with her First Nations and Repatriation colleagues and the communities to show respect for the ancestral remains while they are in the museum’s care.

Innovation in the Repatriation of Ancestral Remains

Holli Hodgson, Volunteer Services Manager, Royal BC Museum

Holli Hodgson began her career at the Royal BC Museum in 1992. She has held various administrative (sales, marketing, membership and supervisory) roles throughout the past 26 years. In her most recent position as Volunteer Services Manager, Holli is responsible for the Volunteer Program Strategic Plan, recruitment, placement, orientation, recognition and retains a diverse group of 600 volunteers. She is a volunteer in the community and respects the work of volunteers. Holli’s accomplishments include a Community Recruitment Strategy, utilizing people management software to keep optimum human resource records for the volunteer core and recognizing individuals for their dedication and support.

Power Tools: Creating a blueprint for recruiting, revitalizing and recognizing volunteers

Kim Hood, Manager, Co-op Marketing Programs, Destination BC

Kim joined Destination BC in 2013 as part of the Global Marketing team managing the Europe/S. Pacific offices. In August 2015, Kim moved to the Destination and Industry Development team to manage the new Co-operative Marketing Partnership Program. This program currently provides $4.0 million in Co-op marketing dollars to community consortiums and sectors in BC. Prior to joining Destination BC, Kim was in Market Development with Tourism Whistler, working primarily in the Asia/Pacific markets and very involved in Whistler’s initial efforts in China. While at Tourism Whistler, Kim was a member of the Board of Directors of the Canadian Inbound Tourism Association Asia Pacific (CITAP). Before working in the DMO world, Kim worked at the Squamish Chamber of Commerce and also held sales positions with Delta Hotels and Fairmont Hotels and Resorts.

Cultural Tourism Workshop – Working Together: Accelerating the impacts of cultural tourism

Fred Hulbert, Councillor, Kwikwetlem First Nation

Image to come

Bio to come

The Good, the Bad, and the Ugly: A case study in community collaboration

Kate Kerr, Exhibition Fabrication Specialist, Royal BC Museum

Kate Kerr is an Exhibition Fabrication Specialist at the Royal BC Museum, where she is the Travelling Exhibitions Coordinator. She co-instructs a course in Exhibition Fabrication at UVic and also has a business, InSitu Services, that offers a range of exhibition skills to organizations around the province. Her areas of specialization are: mount making, outreach kits, dioramas, replicas, art installations and small scale re-interpretations. She also has a Masters In Community Development and uses that background to work with museums and their communities to interweave updated stories and refresh existing exhibitions with new approaches, content and materials.

Ask the Experts – Practical Solutions for Exhibition Fabrication and Installation Challenges

Tumia Knott, Councillor, Kwantlen First Nation

Having been involved in many aspects of community development for Kwantlen First Nation since 1994, Tumia took on the role of President for Seyem Qwantlen Business Group (SQBG) in 2013. She is trained as a lawyer, and holds strong interests in indigenous self-governance initiatives and economic development.

Under the direction of the Kwantlen Council and the Elder Advisory Group, Tumia oversees and leads various lands and resources related activity, including indigenous rights and title issues for Kwantlen First Nation. She also provides leadership and strategic direction for the SQBG team.

Innovative Curatorship and Indigenous Collaboration: A best practice case study

Gerry Lawson, Oral History and Language Lab Coordinator, UBC Museum of Anthropology

Gerry Lawson is a member of the Heiltsuk First Nation, and he manages the Oral History and Language Lab at the UBC Museum of Anthropology. With over 15 years in the field of Information Management and Heritage Digitization, he works to develop practical, scalable resources for Indigenous cultural heritage preservation, and to decolonize information practices. Gerry acts as the Technology Lead for the innovative UBC Indigitization Program and works with several groups to advocate for both Indigenous language revival and digital preservation.

Indigitization: Innovative, but not why you think

Kasey Lee, Senior Conservator, Royal BC Museum

Kasey Lee began as an archaeologist but has worked as a conservator in Canadian museums for almost 30 years. She specializes in preventive conservation, with an emphasis on risk management and emergency preparedness and response.

Ask the Experts – BC Heritage Emergency Response Network: Building a sustainable model




Ember Lundgren, Preservation Manager, Royal BC Museum

Ember Lundgren has been the Preservation Manager for the Archives, Access and Digital Department at the Royal BC Museum and Archives since 2013 and has adapted her traditional analog collection management skills and training to step into the frightening world of digital preservation and access. Ember has been responsible for large scale digitization projects and is currently working towards the preservation of language recordings held at the museum.

Ask the Experts – Intimidated by AV Digitization? Practical preservation and access


Manda Maggs, Executive Director, Oliver & District Heritage Society Museum and Archives

Manda Maggs is an artist/museum professional based in Penticton, and is Executive Director of the Oliver & District Heritage Society Museum and Archives. While not formally trained in Museum or Archival studies, she has been fortunate to have worked with some very talented and wonderful people whom she has learned much from throughout her career in this field. Working in small museums/archival institutions is both a challenge and a pleasure as resources are usually thin but potential is nearly unlimited. She hopes to share her own experiences and learn from the experiences of others through the idea of a ‘potluck-style’ resource community of small heritage institutions – which is based on her firm belief that everyone has something they can bring to the table. 

Small Museums for the 21st Century – The Potluck Project

Glenn Mandziuk, President and CEO, Thompson Okanagan Tourism Association

Glenn Mandziuk has over 25 years of experience in tourism management and community development. Glenn undertakes destination development, consumer marketing, travel trade, media relations, research, industry and community services. Prior to his arrival in his current position he was Chief Executive Officer for Destination Osoyoos – Tourism and Community Economic Development, contracted to undertake economic development, community development, tourism marketing, visitor information, special events and business revitalization programs. Destination Osoyoos is also the operating agency contracted to manage Destination British Columbia’s Visitor Centre @ Osoyoos. Glenn holds a Master of Environmental Design Degree majoring in Planning and a Bachelor of Arts majoring in Leisure and Tourism. Throughout his career he has been honored to receive numerous awards that exemplify his commitment to excellence.

Cultural Tourism Workshop – Working Together: Accelerating the impacts of cultural tourism

Lou-Ann Neel, Repatriation Specialist, Royal BC Museum and BC Archives

Lou-ann Neel is a descendant of the Mamalillikulla, Da’nax’daxw, Ma’amtagila, ‘Namgis and Kwagiulth tribes of the Kwakwaka’wakw (Kwak’wala-speaking people). In her home territory, the Kwak’wala names she carries are K’iditle’logw; Ika’wega and Ga’axstalas. She has been designing and creating original design works for over 30 years; working first in wood carving and original painted designs and moving on to work in textiles and jewelry design. Her work is greatly influenced by the work of her grandmother, Ellen Neel (Kakasolas) and her great, great grandfather, Charlie James (Yakuglas), and she considers it a great honour to be able to continue the artistic traditions of her family. She has been an arts administrator with over 25 years experience managing arts, culture and language programs, grant / proposal writing, special event management, and community development. This year she joined the Royal BC Museum team as the Repatriation Specialist, administering the Repatriation grant, helping to change repatriation policy and procedures and assisting BC Indigenous communities with their repatriation efforts.

ReconciliACTION in Museums

Sunni Nishimura, Project Manager and Coordinator for Arca Partnerships

Sunni Nishimura is a Project Manager and Coordinator for Arca Partnerships at the BC Electronic Library Network, where she is nearing 12 years as a coordinator of BC provincial learning support services. In addition to exploring and developing partnerships for Arca, she manages the Arca Administrative Centre which provides governance support, liaision with service providers and front line support for participants.

Small Museums for the 21st Century – ARCA: A low-cost, supported hosting solution for BC History Digitization Grant recipients


Chris O’Connor, Learning Program Developer, Royal BC Museum

Chris O’Connor is a Program Developer in the Learning Department at the Royal BC Museum. He looks after on-site programming, with a particular passion for K-12 and university engagement. He received his MFA in interdisciplinary arts from Simon Fraser University, focusing on the intersection of soundscape, performance and urban planning. His particular interest is in fostering an active environment for visitors to experience and meaningfully contribute to the museum exhibits and collections in innovative and engaging ways. Chris oversees the Learning Team Volunteer program, with over 120 volunteers of all ages, providing a range of support for museum’s learning initiatives.

Power Tools: Creating a blueprint for recruiting, revitalizing and recognizing volunteers

Leia Patterson, Heritage Coordinator, Klahoose First Nation

Leia Patterson began her museum and heritage career in Ontario as a Young Canada Works participant: first with the Canadian Canoe Museum and then the MacLaren Art Gallery respectively. A graduate of Trent University with a degree in Anthropology and a Postgraduate Certificate in Museum and Gallery Studies from Georgian College, Leia developed a strong interest in First Nations and the conversations around the repatriation of artifacts. She held a two-year position with Nuyumbalees Cultural Centre in the Village of Cape Mudge before moving on to assume the role of Research Consultant and Heritage Coordinator with the Klahoose Nation’s Office of Repatriation. Leia continues to focus her work on the repatriation of ancestral remains and is committed to enhancing the institutional narrative of cultural items from the Nation currently held outside its borders.

Finding History with Advancing Technology: A case study of the ongoing projects at Klahoose First Nation

Lynn Saffery, Museum Manager, Museum of Surrey

Lynn Saffery hails from the Ottawa Valley and began his museum career at the Canada Science and Technology Museum. Since relocating to BC in 1995, Lynn has worked in a number of museums; he is currently the Director of the Museum of Surrey. Lynn is interested in finding ways to build connection and empathy in arts and heritage institutions through sharing and storytelling. He believes that museums are the ideal spaces to foster local citizenship and community wellbeing. Lynn currently sits on the board of the British Columbia Museums Association. Lynn holds a diploma in Museum Studies, BA in Political Geography and MA in Cultural Geography.

Innovative Curatorship and Indigenous Collaboration: A best practice case study

Sharanjit Sandhra, Curator, Sikh Heritage Museum

Sharanjit Kaur Sandhra is a PhD Candidate in the Department of History at UBC. She also is the Coordinator at the South Asian Studies Institute at the University of the Fraser Valley and curator of the Sikh Heritage Museum, located in the National Historic Site Gur Sikh Temple in Abbotsford, BC. Sharn is interested in looking at the affective experience of early Sikh migrants in 20th century British Columbia as well as affect within the museum. Sharn has a great passion for activist work and engagement in the community through academia and exhibits.

Empathetic Museum 101 and Museum Affect: Models for advancing institutional inclusion

Brady Smith, CEO, Squamish Lil’wat Cultural Centre

Brady is the executive Director of the Squamish Lil’wat Cultural Centre, Whistlers First Nations Museum, and has been in this role since March 2015.

Committed to enhancing awareness for the Squamish and Lil’wat Nations, Brady is committed to working with boards and committees to further reach audiences whom share similar goals.

Brady sits as the representative for British Columbia on the Indigenous Tourism Association of Canada Board, and acts as the treasurer, as well as a committee member for the Canadian Museum of History for the enhancement of the Children’s Museum of Canada.

Locally, Brady advocates for the business community of Whistler as the Vice Chair of the Whistler Chamber of Commerce, and Chair of their Governance and Service Committees.

Cultural Tourism Workshop – Working Together: Accelerating the impacts of cultural tourism

Amanda Snyder, Curatorial Manager, Kelowna Museums

Amanda has studied and worked in the culture and heritage sector in Canada and abroad for over twelve years. She earned an M.A. in Museum Studies from the University of Leicester, UK, and she also holds degrees in artifact conservation and fine art. In her current position as Curatorial Manager for the Kelowna Museums Society, Amanda’s primary roles are to oversee the exhibitions, collections, archives and conservation initiatives at KMS. She is also currently employed as a Projects Curator for the Sharjah Museums Department, United Arab Emirates, where she focuses on creating engaging exhibitions.

SEE:kelowna: Sharing experiences of homelessness through exhibition

David Soul, Treasurer, Canadian Lacrosse Hall of Fame

Due to making eye contact at the wrong time I find myself responsible also for Web Site Development, Social Media, now implementation of Archive Software and Lead Developer for something new to the field – a digital archive for real people not just Archivists. My background includes roles in Finance, Marketing and at Senior Levels including VP R&D and CEO roles in Software Development Firms. I am an explorer and synthesizer – finding connections (usually by tripping over them) when other see none and this has been the one common thread through a career spanning Chemical Manufacture, Distribution, Retail Sales, Hi Tech Lighting and TV production control equipment, Management Consulting, Software Development and 35 years of volunteer work in not-for profit organizations from Charities to Youth Sports, and now – “in retirement” a Museum and Archive.

Small Museums for the 21st Century – A Thread Runs Through It: Changing digital artifacts into a rich tapestry

Erika Stenson, Head of Marketing, Sales and Business Development, Royal BC Museum and BC Archives

Erika’s portfolio includes the marketing communications team, travel trade, communications, membership, publishing, licensing, and other activities. She leads on
business development strategy. In her 25‑year career, she has proven successful in delivering on the strategic alignment against objectives and has provided direction on strategy, planning and implementation to partners in many sectors. She is an alumna of Harvard Business School, a communications and advertising accredited professional, and has a diploma in applied communications. Erika sits on the Board of Tourism Victoria, the BC Museum Association, and is a member of Destination BC’s Tourism Marketing committee.

Cultural Tourism Workshop – Working Together: Accelerating the impacts of cultural tourism



Dave Stewart, Digital Manager, Royal BC Museum and BC Archives

Dave Stewart is the Digital Manager at the Royal BC Museum and Archives, and has been involved in web work for almost twenty years. He and his amazing team take care of all the various web platforms, exhibition sites and custom applications for the institution.

Ask the Experts – Options for Online Collections

Actionable Analytics: Using the Google Toolkit to measure success



Yukiko Stranger-Galey, Exhibits & Design Manager, Beaty Biodiversity Museum

Yukiko Stranger-Galey is the Exhibits & Design Manager for the Beaty Biodiversity Museum at the University of British Columbia, where she develops exhibits that celebrate the wonder and diversity of the natural world. She holds a B.Sc. in Biochemistry from the University of Edinburgh and a M.Sc. in Microbiology from the University of Chicago. While working in the lab, she uncovered a passion for sharing her research with the public and embarked on a journey communicating science in different arenas. The opportunity to share the stories of the people, organisms, and objects in our world inspires her every day.

Constellation of Knowledge: Exploring different ways of knowing through an innovative story-telling experience

Meg Sugrue, Web & E-Commerce Specialist, Royal BC Museum and BC Archives

Meg Sugrue joined the Royal BC Museum in 2014 after working in the non-profit sector, including Marketing for the Art Gallery of Greater Victoria. Meg is passionate about delivering dynamic content and leveraging data to improve visitor engagement.

Actionable Analytics: Using the Google Toolkit to measure success




Derek Tan, Digital Media Specialist, Beaty Biodiversity Museum

Derek Tan is the digital media specialist for the Beaty Biodiversity Museum and has worked in collections and on public engagement in museums for over a decade. As a multimedia designer, photographer, and illustrator, his projects combine his scientific background with visual creativity to encourage people to investigate the world around them.

Constellation of Knowledge: Exploring different ways of knowing through an innovative story-telling experience


Lia Tarle, PhD Candidate, Simon Fraser University

Lia is a PhD Candidate in Archaeology at Simon Fraser University whose research focuses on archaeological and museum ethics. She has studied museum curation, public programming, and exhibition design at the University of Victoria, worked as a Research Associate for the Intellectual Property Issues in Cultural Heritage project, Collections Assistant at the Royal BC Museum, and Archaeological Field and Lab Technician for numerous excavations in Europe and North America. She holds a BA (Hons) in Anthropology and Hispanic Studies from the University of Victoria, and an MA in Archaeology from Simon Fraser University. Her current research explores good practices in collaboration, repatriation, and the exhibition of “uncontested” archaeological human remains (i.e., remains that are not claimed by a source community). Her dissertation is an international study involving public and professional consultations about changing ethical practices in museums, and the display of uncontested remains.

Innovation in the Repatriation of Ancestral Remains

Kelsey Taylor, Planning Coordinator, Kwikwetlem First Nation

Kelsey Taylor is a community planner and Candidate Member of the Planning Institute of British Columbia. She works for Kwikwetlem First Nation as Planning Coordinator, where she supports land use planning and other community planning initiatives. She grew up on Huron-Wendat, Haudenosaunee, and Mississaugas of the New Credit territory in Toronto, and is enjoying exploring and learning more about her new home on unceded Coast Salish territories.

The Good, the Bad, and the Ugly: A case study in community collaboration


Alyssa Tobin, Curator, The Exploration Place Museum + Science Centre

Alyssa Tobin is the Curator at The Exploration Place in Prince George, British Columbia. A graduate of Simon Fraser University, her educational focus has been in Archaeology, Conservation, and First Nations Studies. She has spent several years both in the field, working as an archaeologist, and in the Curatorial Department at The Exploration Place. She is passionate about the human history of the Northern Region, loves the outdoors, and is always eager to deepen her understanding of the history of the place she calls home.

Building Common Ground


Ron Ulrich, Executive Director, Fernie Museum

Ron has extensive experience in the museum and cultural sector and brings a strong vision and a holistic understanding of the arts, heritage and tourism sectors to each cultural facility and project he leads. With a background as senior cultural manager, Ron has thirty years experience in strategic and business planning, facility development, project management, and fund development. He also has considerable experience in developing and executing marketing campaigns, public relations plans and special events. Ron is also a skilled curator, interpretive planner and programmer. Ron currently is the Executive Director of the Fernie Museum and has recently upgraded his permanent gallery interactives, providing a recent case study to consider as part of the presentation.

Exhibition Digital Experiences

Luyi Wang, Interactive Designer, NGX Interactive

Luyi is NGX’s in-house User Experience (UX) advocate and lead. She graduated from SFU’s School of Interactive Arts & Technology with a double major in Art & Culture Studies. She has worked on projects such as the Virtual Aquarium for BC Children’s Hospital, and Planet Montréal for the Montréal Biosphere.

Visitor-focused experience design: User journey mapping workshop




Tim Willis, Tim Willis Consulting

Tim is one of Canada’s most experienced museum professionals. He has led the visitor experience departments of two large Canadian museums (The Royal Alberta Museum and the Royal BC Museum) and directed the development of more than 100 museum exhibition and gallery projects. In 2013, Tim left the Royal BC Museum to pursue life in private practice. He works with museums in a variety of capacities, including strategic planning and visitor experience master planning. He is also an associate with Storyline Studio in Seattle developing exhibitions for museums and heritage destinations across North America. Tim teaches Exhibition Planning and Design at the University of Victoria.

If These Walls Could Talk: How museum architecture helps tell the story

Paul Wood, Vantage Point Board Governance Consultant

Paul Wood, QC is former Executive Director, Legal Education Society of Alberta, having joined the Society 1990. Paul served as Director, Continuing Education until 2008 when he was named Executive Director.  He retired in December, 2013. Paul has also served on the Board of Directors of the Gallaghers Canyon Property Owners Association and he chaired the Task Force that led to the creation of a new society that took ownership of the Village Centre amenities from the developer on behalf of all the residents this past June. Paul served as Vice-President and President of the Boards of Directors of both societies and Chair of their Governance Committees. He oversaw the transition of both societies under the new Societies Act for British Columbia.

Small Museums for the 21st Century – Board Roles & Responsibilities Workshop


Jason Woolman, Senior Archivist, Musqueam First Nation

Image to come

Jason Woolman is the Senior Archivist for the Musqueam First Nation. He is also a PhD student in the Department of Anthropology at UBC. His research interests include the study of language and the relationship of language to places, and place names. His thesis will explore knowing who you are and where you come from as a core concept in the understanding of Musqueam identity and situating oneself socially and regionally. He was a member of the exhibit team for c̓əsnaʔəm, the city before the city and co-curator for the exhibit at the Museum of Vancouver.

Constellation of Knowledge: Exploring different ways of knowing through an innovative story-telling experience

Mark Wunsch, Principal, Greencoast Media Inc.

Mark is an innovator and principal of Greencoast Media Inc, a BC production firm that conceptualizes and realizes audio-visual media, digital public communication tools, and interactive experiences and public exhibits. He likes exploring the boundaries of what is technically possible yet effective in public education. His passion for documenting traditional indigenous and scientific knowledge has led him to work extensively with First Nations and academic institutions nationally and internationally. Mark has been leading the technical development of Sacred Journeys since inception and has documented Tribal Journeys since 2010.

Sacred Journeys: The resurgence of Indigenous ocean-going canoes